Helpful Details for Your Order
We take care when preparing each order. This page explains what to expect once your stationery is ready to make its way to you.
Last updated: September 9, 2026Order processing
Processing time may vary based on product availability and the level of personalization selected. The available estimate will be shown during the shopping process or in your order confirmation.
If an unexpected delay prevents shipment within the stated timeframe, we will provide an update and available options, which may include agreeing to the delay or canceling the affected order for a refund.
Shipping destinations and rates
Available shipping methods, destinations, and charges are shown at checkout before payment. Free U.S. shipping is available on qualifying orders over $69.99.
Tracking and delivery
When tracking is available, details will be provided after the order ships. Carrier scans and delivery estimates may take time to update and can be affected by weather, holidays, or other events outside our control.
Please review your delivery address carefully before placing an order. If an address needs to be corrected, contact us as soon as possible. Changes may not be possible after fulfillment begins.
Damaged, missing, or incorrect items
If an order arrives damaged, incomplete, or different from what was confirmed, contact us promptly with your order number, a description of the issue, and clear photographs when relevant. We will review the details and explain the available resolution.
Return eligibility
Return eligibility depends on the item's condition, the reason for return, and whether it was personalized or prepared specifically for you. Items should remain unused and in their original packaging while a request is reviewed.
Personalized, custom-curated, final-sale, or gift-card purchases may have limited return eligibility unless an item is damaged, defective, or incorrect, or applicable law requires otherwise.
Starting a return
Use our Contact page before sending anything back. Include your order number and reason for the request. Returns sent without prior instructions may not be accepted or may take longer to process.
Any approved return instructions, return address, applicable shipping responsibility, and timing will be provided when the request is reviewed.
Refunds and exchanges
Approved refunds are issued to the original payment method after the returned item is received and reviewed. Processing time after approval can vary by payment provider.
When an exchange is available, replacement timing depends on inventory and the amount of personalization required.
Questions
For a shipping, return, or delivery question, please visit the Contact page and select “Shipping or returns.”
Have your order number ready and share a few clear details so we can understand what happened.